Shipping policy
Welcome to Fugly Footwear — where the shoes are weird, chic, and worth the wait.
Processing Times
All orders are processed within 1–2 business days after your order is placed.
Once your order has been processed, you’ll receive a confirmation email with tracking information as soon as it becomes available.
Please note:
- Orders are not processed on weekends or holidays.
- During launches, restocks, or viral moments, processing times may be slightly delayed.
Shipping Times
We currently ship worldwide.
Estimated delivery times are typically:
- 10–14 business days for most international orders
Due to high demand and the viral nature of some of our products, shipping times may occasionally vary slightly depending on your location and carrier conditions.
Tracking Your Order
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
Please allow a few days for tracking updates to appear after shipment.
Customs, Duties & Taxes
International customers may be responsible for customs fees, import duties, or local taxes depending on their country’s regulations.
Fugly Footwear is not responsible for any customs charges once the item has shipped.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
We are not responsible for packages sent to incorrectly entered addresses. If you notice a mistake, contact us as soon as possible and we’ll do our best to help before your order ships.
Lost or Delayed Packages
While we work with trusted shipping partners, delays can occasionally happen due to customs, carrier issues, weather, or high shipping volume.
If your package appears lost or significantly delayed, please contact us and we’ll help investigate the issue.
Questions?
Need help with your order?
Contact us anytime at:
support@fuglyfootwear.com
Thanks for shopping with Fugly Footwear.
Stay fugly.